Last updated: 15 October 2026
Once an order is placed, there is no customer cancellation option. Please review your selected products, quantities, customisation details, delivery address, and contact information before completing payment.
Refunds are not available for a change of mind, an unwanted purchase, or a change in personal preference after ordering. Small variations consistent with the product description and handmade nature of crochet are not, by themselves, defects. This policy does not exclude remedies required by applicable consumer law.
We will review refund requests when an item arrives damaged, has a defect, or is not delivered. Please contact us with your order number and a description of the issue. Photos of damage or a defect, packaging details, and delivery information can help us assess the situation. We may ask for reasonable additional information. A video of unboxing is not a condition for raising a claim.
For questions or help with an order, email loopure.in@gmail.com or contact us on WhatsApp. Please include your order number when contacting us about a purchase. Report a problem as soon as reasonably possible so we can investigate with the payment or delivery provider. Keep the item and packaging where possible. Please contact us before sending anything back so we can confirm whether a return is necessary and provide instructions.
We will check the order information and the circumstances of your request. For an eligible issue, we will discuss an appropriate resolution, such as a refund or a replacement if you agree. Any return arrangements and related costs will be explained during the review. We will not require you to accept store credit instead of a refund where a refund is required by law.
Approved refunds are normally returned through the original payment method. We will confirm the refund amount and processing status with you. The time for the credit to appear can depend on Cashfree, your bank, or your payment provider. If Loopure cannot fulfil an order, amounts paid for the unfulfilled items will be refunded. A confirmed undelivered order will be reviewed with the delivery provider and resolved as appropriate.
Nothing in this policy removes your rights or remedies under applicable law, including where goods are not supplied as described or where another legally required remedy applies. For the general purchase terms, read our Terms and Conditions.
